Imagine having your own IT team, without the big costs. That's what I offer with Managed Services. I'll keep an eye on your systems, fix problems before they happen, and handle all those Tech vendor headaches. You'll get one predictable monthly rate, and I'll take care of the rest.

What is Included With a Service Plan:

• User Productivity Tools:

  • Microsoft 365 Premium subscription.

  • user-serviceable cloud storage backup.

  • Unlimited support for covered users and equipment.

  • Video-based staff training for productivity

  • Security Awareness Training.

• Device Maintenance and Security Tools:

  • Proactive Monitoring and Maintenance.

  • Patches and updates.

  • Remotely Manage Programs.

  • Machine’s Performance Monitoring.

  • Remote lock lost/stolen mobile devices.

• Vendor Management:

  • Handle all communication with your Tech vendors.

  • we will negotiate terms and conditions with tech vendors.

  • Documentation of every device, every vendor, every connection, and every detail.

  • Hardware procurement.

• Robust Security:

  • Remote managed modern anti-malware.

  • Human-staffed Security Operation Command (SOC) center.

  • Expert management of permissions and access controls.

• Monthly Reporting:

  • Detailed monthly reports on all support tickets.

  • Network performance, backup status, and security incidents report.

  • Report of the Adds, removes, and changes to covered users & devices.

• Managed Compliance (Add-on):

  • Detailed inventory of users, devices, and apps with their roles, access, and permissions.

  • Assistance with compiling a Risk Analysis and creating an Action Plan based on its findings.

  • Assistance in creating, editing, approving, and adopting/publishing of Policies and Procedures.

  • Creating the Control Monitoring program and storing the evidence of completion for each control.